Website Privacy Statement
About this statement
VWA and WorkSafe are trading names of the Victorian WorkCover Authority, a body corporate established under the Accident Compensation Act1985 (Vic).
Our functions and responsibilities require us to collect and handle large amounts of personal and health information about individuals, including injured workers, our employees and other persons who assist us in the work that we do. We are committed to achieving the highest standards in the protection of privacy and in our handling of personal and health information. We are required by law to take reasonable steps to let people know the sort of information we hold, the purposes for which we collect it, and how we collect, hold, use and disclose that information.
When you send us an email, the contents of your email and your email address are generally retained by us for only as long as is necessary to respond to your inquiry. However, they may be retained for longer if you consent, or where we believe we are required or authorised by law to retain the information for a longer period.
We may use your email address for any purpose for which you provide it. We may also use it to respond to feedback given to us about our website and our services, to provide you with any information you request, to confirm receipt of emails you have sent to us or if we need to contact you for any other reason.
Collection of information
The information which we will collect about you depends on how and why you access our website.
Our website uses web analyst Google as our web monitoring service provider. Further information about how Google collects and uses information gathered over the web is available from their website www.google.com/.
Collection of clickstream data
If you visit the website to read, browse or download information, our computer system will record information about the visit such as the type of browser and operating system you are using, the previous site you visited, your server's IP address, the date and time of your visit, the pages accessed and any information downloaded.
We only use this information for statistical, reporting and website administration and maintenance purposes.
Links to other websites
Our website may contain links to websites which are owned or operated by third parties independent of VWA including websites owned or operated by our service providers and VWA Agents. Those websites should contain their own privacy statements, and their owners or operators are responsible for informing you about their security and privacy practices. We are not responsible for information on, or the privacy practices of, such websites.
Use and disclosure of information
In addition to the other situations described in this Privacy Statement, we may collect, use and disclose personal and/or health information in a number of situations, including:
- if you make a claim for compensation
- if you apply for or hold an authorisation or licence issued by us
- if you have been involved in an incident or accident that we are investigating
- if you provide services to us
- if you apply for a job or are employed by us
- if you order any of our free publications or ask us to give you other information
- if you provide us with information, make a complaint or otherwise contact us.
We take reasonable steps to protect that information from misuse and loss and from unauthorised access, modification and disclosure. If you are concerned about conveying sensitive material to us over the internet, you might prefer to contact us by telephone or mail.
We implement technology and security policies, rules and measures to protect the personal and health information that we have under our control. However, you should be aware that there are risks in transmitting information across the Internet. So while we strive to protect such information, we cannot ensure or warrant the security of any information transmitted to us online and individuals do so at their own risk.
Any information that is added to our or any other website can be picked up by search engines like Google or Yahoo. This is not in our control, but is an automatic process. Sending or publishing information to the internet places that information in the public domain, where it can be picked up by search engines, even if removed by us or the website owner or publisher.
Requests for access to, or correction of, documents held by us should be made under the Freedom of Information Act 1982 (FoI Act). The FoI Act also sets out the appropriate procedures for exercising a right of review of an agency’s decision about access and/or correction. There are certain exemptions to the obligations to provide access. For instance, if providing access to you would involve unreasonable disclosure of the personal affairs of another person, documents may be withheld.
If you would like access to information about your claim, contact the VWA agent managing your claim. For a list of contact details for all of our authorised agents, visit our website. For access to other types of information, contact the Freedom of Information and Privacy Team at:
Victorian WorkCover Authority
GPO Box 4306
Melbourne Vic 3001
Queries about the operation of this website
If you have any queries about the operation of this website, or if you wish to have access to personal information which we hold about you, or believe that the information which we hold may be inaccurate, incomplete or out of date, please contact:
The Privacy Officer
Victorian WorkCover Authority
222 Exhibition Street
Melbourne VIC 3000
Changes to this Privacy Statement
We may at any time vary the Privacy Statement by publishing the varied Privacy Statement on our website. You accept that by your use of VWA’s website after any variation, we have provided you with sufficient notice of the variation and you are taken to have accepted the revised Privacy Statement.